After over 18 years and countless dogs coming through our doors, we’ve received our fair share of questions. See below for some of the most frequently asked questions and answers about our services. If you have any other questions or concerns not listed, please feel free to contact us at firstname.lastname@example.org or call 303-940-9188.
Failure to show for a scheduled appointment or cancellation with less than 24 hours notice (before we open 8 a.m.) will result in a $30 per pet cancellation fee. Deposits are required and non-refundable for all major holidays. If a holiday reservation is canceled after the 15th of the holiday month the charges for the whole reservation will be processed with the credit card on file.
Give us a call (303-940-9188) or use our online reservation form to reserve space for your dog. Be aware that for major holidays, it is best to book several months in advance! New clients should be ready to provide us with basic information about the breed and weight of your dog, as well as the dates of your dog’s most recent vaccinations. A credit card is required to hold your reservation. For major holidays, an advance deposit will be required. This deposit is non-refundable but will be applied to your total bill at the end of your dog’s stay.
Since Beds-N-Biscuits is a large facility with multiple play yards, multiple webcams could get confusing for customers looking for their pet(s) during playtime. For the convenience of our customers, pictures are regularly posted on Facebook and Instagram. Let us know if you will be socially connected and we will be sure to get a picture posted of your pet.
All dogs must be current on their rabies, distemper and bordetella vaccines.
Kennel Cough is a fairly common ailment in dogs. It is the canine equivalent of the common cold or flu in humans. People tend to associate it with dogs that either are being or recently have been boarded (or kenneled), but your dog need not be boarded to contract Kennel Cough.
Kennel Cough is caused by an airborne virus that is highly contagious. Just as children often contract colds by being exposed at school or camp, dogs often contract Kennel Cough (hence its name) by being exposed at daycare, a caged boarding facility, or even the dog park. Wherever other dogs can be found.
Any time your dog is in the vicinity of an infected dog, the potential exists for infection. The incubation period is about 8-10 days, meaning your dog will not display symptoms of illness for about 8-10 days following exposure to the virus. Having a strong immune system is the best way to avoid coming down with symptoms if/when your dog is exposed to the virus. This is why not every dog in the kennel (or house) will get it if there is an outbreak. The best way to strengthen a dog’s immune system is through a healthy diet and a low-stress, peaceful lifestyle. Get your dog comfortable with Beds-N-Biscuits for short periods of time before having them stay for longer periods. This will decrease stress while being boarded.
We do all we can at Beds-N-Biscuits to keep your dog from contracting Kennel Cough. We require that all dogs be vaccinated against Kennel Cough; this vaccine is also known as “Bordetella.” We do not allow guests known to have Kennel Cough symptoms to attend during their illness.
However, just as is the case with the human cold, we cannot get rid of Kennel Cough altogether. The vaccine is only approximately 60% effective. It is similar to the "flu shot" for people. Each year a vaccine is developed based on which strain(s) are suspected to be most prevalent, but there are many other strains of virus out there that can cause a dog to develop Kennel Cough. Be aware that your dog can still catch Kennel Cough even if she/he has had a shot to prevent it. Please also note, a dog can carry the illness and spread it to others without displaying symptoms itself. Therefore, we want you to be aware that, despite all we do here at Beds-N-Biscuits, Kennel Cough is a common illness that may be contracted here or anywhere else dogs can be found.
The Usual symptom of Kennel Cough is a dry, "non-productive" cough. The dog sounds as if there is something stuck or caught in the throat and the coughing is an unsuccessful attempt to dislodge the object. Sometimes the coughing/gagging seems very violent. The episodes of coughing may go on for minutes at a time and then be repeated at intervals. Of course, you will want to check your dog and make certain that there isn’t anything actually stuck in the throat!
If your dog displays symptoms of Kennel Cough while at Beds-N-Biscuits, we will need to isolate your dog to keep the other dogs safe and healthy, and will ask you to pick the dog up as soon as possible. We apologize in advance for the inconvenience, but we are dedicated to making Beds-N-Biscuits the safest possible place it can be.
If your dog does develop Kennel Cough symptoms, don’t panic! The way this illness operates is similar to the common cold that we humans sometimes catch. Simply put, it must run its course. There is no magic pill or cure, but there are many ways to treat and ease the symptoms. The goal is to support the body (immune system) while it is healing itself. Kennel Cough generally will be gone in two weeks time or less, with or without antibiotics.
Note: Secondary bacterial infections and/or pneumonia can develop from an initial case of Kennel Cough. Also, some more serious conditions, such as Distemper, can look like Kennel Cough in the beginning. Check with your veterinarian especially if your dog is old, young, has a weak immune system, or if the symptoms are many or become worse.
Bring a copy of your dog’s vaccination information, as well as any medication your dog may need. If your dog has a sensitive stomach, it’s advisable to bring his or her own food. All food and medication should be clearly labeled with the dog’s name, plus instructions for medicating and feeding. At the time of check-in, advise the staff of any special medical or behavioral concerns you may have. Let us know if you’d like your dog to have a bath at the end of his or her stay.
The price for boarding includes your dog’s indoor kennel for sleeping and dining, plus outdoor play time with the other boarders during the day. Dogs in the same family can stay together in the same indoor kennel, or we’ll provide separate accommodations if that is preferable to you. If you don’t wish to bring your dog’s own food, we will provide VICTOR Beef and Brown Rice Formula, at no additional charge. We also provide bedding and/or cot for your dog.
Weather permitting, your dog will have all-day outdoor play time with other dogs of the same size and temperament. While your dog is outside playing, his or her kennel will be cleaned and disinfected each day. Our play yards are supervised and equipped with water, shade, and cooling misters for the hot days of summer. In the winter, the outdoor play schedule is adapted to shelter the dogs from extreme cold. Our indoor kennels are fully heated in the winter. Dogs who need to limit their playtime for medical reasons can be provided with smaller private or semi-private outdoor space. And since the manager lives on the premises, your dog will be cared for virtually around the clock.
This is one of the ways in which dogs differ from humans! Boarding guests at Beds-N-Biscuits settle into a “groove.” They get used to the rhythm of their days and enjoy the fun and security of following the routine in the company of all the other dogs. To pull a dog out of the group for a visit creates a lot of excitement, and possibly distress when the visiting human leaves again. We realize that it’s enjoyable and reassuring for the human to visit the dog. But from the dog’s point of view, the interruption in their routine can be very upsetting and stressful. While we understand that you miss your dog, the most helpful thing you can do for him during an extended stay is to let him settle in and be part of the pack. Beds-N-Biscuits always welcomes phone calls if you’d like to check and see how your pet is doing.
The Boarding Check-In Form is a document we attach to your pet's kennel. Each boarding form has unique instructions for each dog in our care. Our staff uses this form for play and feeding instructions. For returning, customers, you may request we keep a copy on file. We will print the Boarding Check-In form when you arrive, have you review it, fill in dates, and additional services like a bath, nail trim, or grooming.